Resume
Objective: Apply my Information Technology education and experience to a technical support position in the Orlando area.
Summary of Qualifications
* Technically knowledgeable with broad computer and software experience
* Operated in a computer support capacity in multiple positions
* Office professional experienced in accounts administration and operations
Technical Skills
* Certifications: CompTIA A+ certified, pursuing CompTIA Network+
* Networking: Small Business LAN, Wireless Access, DSL and ISDN Modems
* Software: Windows, Ubuntu OS, MS Office, Macromedia, ACT, QuickBooks
Experience
Computer / Technical Support
* Troubleshooting technical PC, voting equipment, and small bus. LAN issues
* Instructing users of collegiate software and web resources
* Assisted with computer and telephone based enterprise college registration
Networking / PC
* Installation of a small business LAN, PCs, modems, routers, and printers
Web Design / Marketing
* Redesign of a Web site using FirstClass/RWD plus HTML and JavaScript
* Experience maintaining a small business Web site with regular updates
* Broadcast email marketing pieces weekly to over 1,000 regular clients
Operations / Office Skills
* Maintain accounts while working with vendors, subcontractors, and clients
* Analyze job costs and create reports aimed at increasing efficiency
* Telephone, filing, document processing, basic bookkeeping, data entry
Work History
2010 TSX/Technician, Osceola County Supervisor of Elections
2010 Web Design (Contract), Hillsborough County Public Schools, Tampa, FL
2007 - 2008 Account Administrator, Spraggins Builder Services, Orlando, FL
2003 - 2006 Events Manager, Signature by the Lake Catering, Kissimmee, FL
2001 - 2002 Student Support, Valencia Community College, Orlando, FL
Education
2002 A.S. Computer Programming, Valencia Community College, Orlando, FL
2000 B.S. Elementary Ed (Summa Cum Laude), University of Central Florida
1996 H.S. Diploma (Valedictorian), Heritage Christian School, Kissimmee, FL
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